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1. Thinking of joining us?
Who is Official.fm?
What is Official.fm?
So how can Official.fm actually help me as an artist or a label?
Introducing Direct Sales
What are direct sales? What does direct to fan mean?
OK, I get it. But what are the merits of direct sales?
But you don't have a homepage or a storefront to sell my music, doesn't that mean less exposure to my music and less sales at the end of the day?
What is your pricing model?
What is the cut Official.fm takes on each sale?
Wait a second, are you saying there aren't any upfront fees and no cuts applied to my sales?
Does the Official.fm Player work on mobile?
Can I easily share and embed the Official.fm player?
Do customers need to register to Official.fm to purchase directly from the player?
Does Official.fm end up owning the music I put up for sale?
Under what license is my content available?
2. Getting Started?
I’m just getting started. What are the terms I should know?
What is the difference between an account and a workspace?
How to start selling my music?
Tutorial Videos: Customizing & Promoting
Several people need to share the workload related to the Workspaces I own. How can I do that with Official.fm?
How do I create a playlist on Official.fm?
How can I manage multiple artists?
Tutorial videos: Selling Your Music
Sell your music - a Quick Start Guide
How to link a PayPal account to an Official.fm workspace?
How do I customize my Promo Page and my Player before I share it with my fans?
Tutorial Videos: Checking Your Stats ...
How do I get statistics from my content on Official.fm?
3. Stuck somewhere? Looking for tips & tricks?
What levels of privacy do you offer for my music?
How do I report an abuse?
Some online music retailers talk about ISRC and UPC codes. What are they?
Share the workload, not the password
How do I edit/delete my personal information?
How do I edit/delete a workspace?
Customizing & Promoting
How to integrate my Official Page into a Facebook Tab?
How to set up an ‘Official Page’?
How to customize my page(s)?
Selling Your Music & Getting Paid
My music contains samples from other artists, is that an issue?
Can I sell a cover of a song I didn't write?
Can I sell a DJ Mix?
Checking Your Stats & Analytics
How are plays, downloads and page views counted?
How often are they updated?
Support Ticket System